We want you to shop with complete confidence. If your order arrives damaged or you receive an incorrect item, we'll be happy to arrange a free replacement or return if you contact us within 48 hours of delivery. As the products on Tooffi are thoughtfully crafted in small batches by independent makers, we aren't able to accept returns. We strongly recommend taking the unboxing video which helps us provide the returns faster.  If you need any assistance, we're always here to help. You can reach us at info@tooffi.com or WhatsApp us on +91 91086 18389. For complete details, please refer to our Return Policy.