Privacy Policy - Tooffi.com

1. General

This Privacy Policy (Policy) describes the policies and procedures of the collection, use, disclosure and protection of your information when you use our website located at tooffi.com, or the tooffi mobile applications (collectively, “Tooffi Platform”) made available by (“Tooffi”, "Company", "we", "us" and "our", a company established under the laws of India having its registered office atBhuvana Greens, Kasavanahalli Bengaluru - 560103. (hereinafter referred to the "Company" or "Tooffi" or "Us" “us” or "Our" , “our” or "We" or “we”) and the term you ("You" , “you” or "Your", “your”) refers to a User (as defined in the Terms of Use). The link to the Terms of Use is https://tooffi.com/tnc. Tooffi is the owner and operator of the website www.tooffi.com and its related mobile applications, Tooffi Services (as defined in the Terms of Use) and services that Tooffi may provide now or in the future (collectively, referred to as “Platform”/ “Website”/ “App”/ “Site”).

This Privacy Policy describes how we collect, use, and disclose information when you visit or use our Platform.

We respect your privacy and are committed to protecting it through compliance with Our Privacy Policy. This Privacy Policy describes:

a) The types of information that we may collect from you when you access or use our Website or our Services;
b) Its practices for collecting, using, maintaining, protecting and disclosing that information; and;
c) How you can control the collection, correction, and/or deletion of the information.

We will not knowingly use or share your information with anyone, except as described in this Privacy Policy. The use of information collected through Our Site shall be limited to the purposes described under this Privacy Policy and our Terms of Use. This Privacy Policy applies only to the information We collect through Our offerings in the platform, through email, text and other electronic communications sent through or in connection with our Platform.

This Privacy Policy DOES NOT apply to information that you provide to any third party, such as readers, website users, social networks that you use in connection with our Website. We encourage you to consult directly with such third parties about their privacy practices or read their Privacy Policy and Terms of Use statement that may be provided on their website.

Please read this policy carefully to understand our policies and practices regarding your information and how We will treat it. By accessing, downloading or using Our Platform and/or registering for an account with us, you agree to this Privacy Policy and you are consenting to the use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information we require, we may not be able to provide all of our Services to you or provide such Services most efficiently and interactively.

2. WHAT INFORMATION DO WE COLLECT AND HOW IS IT USED

a) Information You Voluntarily Submit to us on Website:: We may collect personal information from you such as your nam or email address, mobile number, address, gender, state, city. For example, you may voluntarily submit information to us by leaving a comment, subscribing to a newsletter, or submitting a ‘contact us’ form. In addition, you can create a user profile, which allows you to create a username and password, and in such a process as well you provide us with certain personally identifiable information (PII). We will store the username, but your password will not be visible in our records.
b) Information We Collect from Others:: We may receive information about you from other sources. For example, you may link your Facebook and/or Google accounts to your user profile. If you choose to link your Facebook and/or Google accounts to your user profile on our Website, we will receive your name, email address and profile picture associated with that account.
c) Automatically-Collected Information:: We automatically collect certain information about you and the device with which you access the App or Website. For example, when you use the App or Website, we will log your IP address, location, operating system type, browser type, referring app, pages you viewed, and the dates/times when you accessed the App or Website. We may also collect information about actions you take when using the App or Website, such as links clicked and the number of times they’ve been clicked.
d) Cookies:: We may log information using cookies, which are small data files stored on your browser by the website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the website. However, in case you do not wish for us to collect such information, simply change the cookie settings on your web browser. Some features and services may not function properly if your cookies are disabled.
e) Location:: When you use one of our location-enabled services (for example, when you access our Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to inform you about sellers in your area or applicable promotions). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
f) Merchant:: We may share some information with the sellers, such as information about your preferences and history or information that we collect from various means. Information you choose to share with a seller when you place any direct order may be used by the seller for its own purposes. We do not control the privacy practices of sellers. Please contact the seller directly if you want to know about its privacy policies.
g) Public Posts:: You may provide information (such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists, etc.) to be published or displayed (hereinafter, "posted") on publicly accessible areas of our Services or transmitted to other users of our Services or third-parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, you may set certain privacy settings for such information by logging into your account profile. We cannot control the actions of other users of our Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We may display this information on the Services, share it with businesses, and further distribute it to a wider audience through third party sites and services. You should be careful about revealing any sensitive details about yourself in such postings.

We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.
h) Financial Information:: In order to provide the Platform for Your use We may require You to provide Tooffi with certain financial information such as bank account or credit card or debit card or any other payment information. The credit or debit card information goes directly to our third party secure payment gateway and is not retained in our servers at all.

3. How We Use Your Information

We may use the information collected from you, in the following ways:

a) To administer promotions and contests.
b) To operate and maintain the App or the Website.
c) To create your account, identify you as a User of the App or the Website, and customize the App or the Website for your account.
d) To send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings.
e) To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts.
f) To respond to your comments or inquiries.
g) To provide you with user support.
h) To track, measure and improve advertisement on the Website.
i) To help verify accounts and activity, and to promote safety and security of our Services, such as by investigating suspicious activity or violations of our terms or policies.
j) To protect, investigate, and deter against unauthorized or illegal activity.
k) If you interact with social media features on our Services, such as the Facebook like button, or you use your social media credentials to log-in or post content, these features may collect information about your use of Our Services, as well as post information about your activities on the social media service. Your interactions with social media companies are governed by their privacy policies.
l) To provide information to law enforcement agencies or in connection with an investigation on matters related to public safety or Applicable Law.
m) For personalizing content and experiences of Our Service, including providing you reports, recommendations, and feedback based on your preferences.

4. THIRD-PARTY USE OF PERSONAL INFORMATION

We may share your information with outside vendors/third parties. Additionally, the Website may use third-party service providers to service various aspects of the Website. We may also share information about you with certain vendors to enable them to perform their services. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies. For example, we use Amazon Web Service Platform, for the storage of your personal data.

Disclosure of Information: In the event of a corporate sale, merger, reorganization, dissolution, or similar event, your information may be shared, disposed of, transferred, or otherwise disclosed as part of that transaction.

We engage certain trusted third parties to perform functions and provide services to us, including cloud hosting services, off-site backups, email service providers, and customer support providers. We will only share your information with third parties to the extent necessary to perform these functions, in accordance with the purposes set out in this Privacy Policy and Applicable Laws.

We do not sell or trade your information to third parties.

5. ANONYMOUS DATA

From time to time, We may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

6. PUBLICLY VISIBLE INFORMATION

If you create a user profile on the Website or leave a comment, certain information may be publicly visible. To create a user profile, you must choose a username and password and input your email address for profile confirmation. Your email address will never be available publicly. At your option, you may also add an avatar, a profile description, and a link to your profile on the Website. You may also choose to link your Facebook and Google Account. Users may see your username, avatar, profile description and profile information.

7. ADVERTISING

a) Display Ads: We may use third-party advertising companies to serve content and advertisements when you visit the App, which may use cookies, as noted above.
b) Retargeting Ads: From time to time, the Website may engage in remarketing efforts with third-party companies, such as Google or Facebook to market the website. These companies use cookies to serve ads based on someone’s past visits to the App.
c) Affiliate Program Participation: The Website may engage in affiliate marketing, which is done by embedding tracking links into the Website. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.

We may also share your information in response to a legal request, such as requests from courts, tribunals, government or law enforcement agencies.

Besides the above, we keep your information safe and do not share your information with any other third party. However, If we merge with or are acquired by another company or we sell Our Website or business unit, or if all or a substantial portion of our assets are acquired by another company, in those cases, your information will likely be one of the assets that would be transferred.

8. HOW WE PROTECT YOUR INFORMATION

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third-party service providers concerning payment gateway and payment processing are all validated as compliant with the payment card industry standard.

We assume no liability or responsibility for the disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your username, password, or other security information for your account with us or with anyone else. If we receive instructions using your user name and password, we will consider that you have authorized the instructions. You shall solely be responsible for maintaining the security of your account details.

9. ADVERTISING AND LINKS TO OTHER SITES

The Website and Our Service may contain links to third-party websites and online services that are not owned or controlled by us. We have no control over and assume no responsibility for, such websites and online services. Be aware when you leave the Website or Service; we suggest you read the terms and privacy policy of each third-party website and online service that you visit.

10. STORAGE AND SECURITY OF INFORMATION

Please note that the Tooffi Platform stores your data with the cloud platform of Amazon Web Services provided by Amazon Web Services, Inc., which stores such data on their servers which might be located outside of India. AWS has their own security measures in place to protect the loss, misuse and alteration of the information, details of which are available at https://aws.amazon.com/. The privacy policy adopted by AWS are available in https://aws.amazon.com/privacy/. If you have questions or concerns about the security measures adopted by Amazon Web Services, you can contact their data protection / privacy team / legal team or designated grievance officer at these organizations, whose contact details are available in their privacy policy, or can also freely write to our Grievance Officer at the address provided above.

11. DATA RETENTION & ACCOUNT TERMINATION

If you would like to review, change or delete your personal information that we have collected from you, or in case you would like to delete your account, please write to us at the email mentioned under the "Contact Us" section at the bottom of every page. We will remove your public posts from view and/or disassociate them from your account profile, but we may retain certain information about you for the purposes authorized under this Privacy Policy unless prohibited by Applicable Law. Thereafter, we will either delete your personal information or de-identify it so that it becomes anonymous and stops being attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with Our Service or to comply with legal obligations.

All information provided by you, except upon withdrawal or termination, shall be retained as long as Your account is created and for use in operational purposes only. Upon withdrawal or termination of Your account with Us, We will delete information based on a request received from you within a reasonable period and latest within 90 days of receiving a deletion request.

12. CHANGES IN PRIVACY POLICY

We reserve the right to amend this Privacy Policy from time to time to reflect changes in Applicable Law, our data collection and use practices, the features of our Services, or advances in technology. Please check this page periodically for changes. The use of the information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of Our Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

13. CONTACT US

If you have any queries relating to the processing/ usage of information provided by you or our Privacy Policy, you may email us at info@tooffi.com or write to us at the following address:

Bhuvana Greens

Kasavanhalli Main Road

Bangalore-560035

14. GOVERNING LAW AND DISPUTE RESOLUTION

In case of any disputes, matters, claims or controversies arising out of or in relation to this Privacy Policy, the governing law and dispute resolution mechanism mentioned in the Terms of Use shall continue to apply.

15. GRIEVANCE REDRESSAL MECHANISM AND CONTACT US

In compliance with The Information Technology Act, 2000 and the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, and the rules made thereunder, the grievance redressal mechanism, including the contact details of the Grievance Officer are provided below:

For any grievance you may have please reach out to us on dm@tooffi.com.

Details of Grievance Officer:

Name: Vinit R

Address: Bhuvana Greens, Bangalore 560035

Email ID: dm@tooffi.com

Timings: Monday - Friday (9:00 am - 6:00pm)

Details of the Company:

Incorporation name: Muchroom Technologies Pvt Ltd

Registered Office: Bangalore

Contact Details: info@tooffi.com

Grievance Mechanism: Tooffi will acknowledge receipt of your complaints or grievances within 48 hours of receipt of your complaint or grievances. Tooffi will redress your complaint or grievances within 1 (one) month from the date of receipt of your complaints or grievances.

16. WELCOMING OF SUGGESTIONS

We welcome your comments regarding this Privacy Policy. Please write to us at info@tooffi.com.

17. ENTIRE AGREEMENT

This Privacy Policy and the Terms of Use of the Platform constitute the entire agreement between You and Tooffi and govern Your use of the Platform, superseding any prior agreements between You and Tooffi.